Short summary of the post
The Company is seeking an Information & Communication Technology (ICT) Technician to assist in the IT department.
In this role, you will be responsible for monitoring and maintaining company computer systems, installing and configuring hardware & software, cybersecurity and solving technical problems.
To apply for this position click on the following link
Only applications done via the above link will be considered.
Key Responsibilities
• New Staff Onboarding
o Assist in the procurement of hardware requests received from tickets.
o Set up laptops/desktops for new staff.
o Vet personal devices and ensure compliance.
• Cybersecurity
o Assist in developing a Cybersecurity culture within the workplace.
o Assist in maintain incident response and disaster recovery plans.
o Assist and ensure continual compliance with Civil Aviation regulations as per Civil Aviation regulatory frameworks i.e., ICAO, CAA, SACAA, SANS & ISO.
o Assist in the development, and enforcement, of Cybersecurity policies throughout the company.
o Assist in deployment, hardening and management of network security controls.
• User End Support
o Primary first level support off ticketing system.
o Provide software and hardware support.
o Conduct diagnostics and troubleshooting.
o Manage network troubleshooting.
o Escalate issues to relevant parties.
o Handle equipment requests and facilitate the procurement process.
o Assist in performing hardware and technical repairs.
o Conduct general maintenance and housekeeping of systems and hardware.
o Perform email and device backups.
o Manage inventory
Requirements
• Must be prepared to travel to the various off sight support areas (Terminal building and Denel Campus)
• Be prepared to work irregular and extended hours on short notice which may include weekends and public holidays.
• Perform any other reasonable task as requested to do when necessary to ensure the continued efficiency and effectiveness of the department. These may include duties which may fall outside your job title and/or job description.
• At least 2 years working experience in tier one tech support in hardware, software, and networking. Familiarity with common operating systems (like Windows and macOS) and basic network troubleshooting. A+ OR AT LEAST A+ LEVEL KNOWLEDGE
• Strong communication skills, patience, problem-solving skills, and the ability to work under pressure are crucial in customer support roles.
• An awareness of Health and Safety rules and regulations
• Intercultural competence.
• Valid driving license.
• South African citizen.
• Live in Johannesburg or surroundings, or willing to relocate at own cost.
By applying for this vacancy, you consent to any personal information contained within your application and/or CV being processed for recruitment purposes. Your personal information will not be shared with any third-party without explicit consent from the applicant, and that all personal information belonging to unsuccessful applicants will be deleted from any records in compliance with the POPI Act.
Kindly Note: If you are not contacted within 10 working days of the closure date of this vacancy, please consider your application unsuccessful.